Choose from the following options:

If delivery is unsuccessful on the first attempt, the courier will try again the next working day. In some cases, your parcel may be delivered to a local pick-up point, where you'll have 7 days to collect it using a pick-up pass. If delivery fails twice to your address, the parcel will be returned, and you'll receive a refund.

If you wish to add delivery instructions, you can contact our Customer Service Team, where you know you're in good hands! Please ensure when contacting the team you provide your order number or invoice number with clear instructions you wish to add so these can be passed over to the courier who is delivering your parcel.

You can reach our team at 0300 303 8821 or via email at sales@ironmongerydirect.com.

Yes. You can choose to have your order delivered to an alternative address (not the billing address). Simply add a new delivery address when completing your order in the checkout and we will then email the invoice to you.

If the address is incorrect or outdated, the package is usually returned to us by the carrier. Please double check your delivery address carefully when placing an order.

If the order is being despatched to a prison, there may be delivery restrictions associated with the items or couriers. These restrictions are determined by each institution and may vary. In this case, it would be best to get in touch with us via our contact page found here.

We are also unable to deliver to PO Boxes.

Click & Collect is a convenient way to order online and pick up your items from a location that suits you.

• IronmongeryDirect Trade Counter Collection (Free): Pick up your order from our Trade Counter within one hour at no extra charge. Please note collections are available during the times below. Orders placed within an hour of the Trade Counter closing may not be ready to pick up until the next day:
  
  Monday-Friday 8am-5pm
  Saturday 8am-2pm

• DPD Parcel Shop: Choose to collect from a shop near you, with orders available in two business days.

Simply place your order online, select your preferred collection option at checkout, and we'll notify you by email or text when your items are ready to collect.

• Add your items to the basket on our website.

• At checkout, select ‘Click & Collect’ and choose your preferred collection point.

• Complete your purchase, and we’ll get your order ready for collection.

If you no longer need your Click & Collect order, please let us know as soon as possible:

• IronmongeryDirect Trade Counter Collection: Contact our advisors directly to cancel your order.

• DPD Parcel Shop: Once your order has been dispatched, we cannot intervene until it has been delivered. If you wish to cancel, you may either collect the parcel and return it to us or allow the 7-day collection period to expire. If uncollected, the courier will return the order to us, and a refund will be processed accordingly.

• IronmongeryDirect Trade Counter Collection: Your order will be held for 10 days.

• DPD Parcel Shop: Your order will be held for 7 days.

Your order will be returned to us and we'll refund the money to you.

You will be notified by either email or text when your delivery is ready for collection from your pick-up location.

Please bring the following:

• Your order confirmation email or SMS (printed or on your phone).

• Photo identification, for example a passport or driving licence.

There are a couple reasons this might be. In some remote locations, it take 2 days for orders to arrive and some items cannot be delivered by a standard courier, and therefore need a specialist courier.

Our Trade Counter is located in Basildon, Essex, however our Click & Collect network includes over 12,000 DPD parcel shops across the UK. The closest pick-up points will be presented to you when you select Click & Collect at the checkout. at the checkout.

Bespoke items, Direct Delivery items, and Special Orders are not eligible for Click & Collect. Additionally, a small number of items may be excluded due to their size. Any exclusions will be clearly communicated during the checkout process.

• IronmongeryDirect Trade Counter Collection: Returns can be made directly at the Trade Counter, however, bespoke items, Direct Delivery Items as well as Special Orders are excluded.

• DPD Parcel Shop: Unfortunately, returns cannot be dropped off at DPD pick-up locations. However, we offer a free returns option. For more details, please click here.

If an item is unexpectedly out of stock, our team will contact you to discuss your options. You may choose to:

• Collect the available item(s) and receive a refund for the out-of-stock item.

• Cancel the entire order for a full refund.

• Leave the outstanding item(s) on back order for collection once back in stock.