Returns | IronmongeryDirect

Looking to make a return?

At IronmongeryDirect we want you to be happy with your order.

Send it back and we’ll refund you right away - no questions asked.

That’s our promise to you.

For more information, view our full Returns Terms & Conditions

Free returns on orders within 28 days no matter the reason

Do you have access to printer?

We’re open! Call us to speak to one of our trained advisors!

01268 723 008

Ways to return

Royal MailRoyal Mail Logo

Return your parcel to your local Post Office

Parcels should not exceed a max weight of 20kg, a max length of 61cm, a max width of 46cm and max thickness/depth of 46cm.

Find nearest POST OFFICE
How to return items with Royal Mail
?

Large heavy item?

We’re open! Call or email us to speak to one of our trained advisors!

Is your item is too heavy or large to be returned via other methods? Please contact us via phone or email us to speak to one of our trained advisors!

Email us

01268 723 008

Frequently asked questions

Please call us on 01268 723 008 to discuss further.

Refunds will take between 7 to 10 days from the date the goods have been sent back.

Refunds will be credited to the same source of payment the goods were initially paid for.

Don’t worry, you can print a new one. Just add your order number and email address in the box above to generate a label. Alternatively if you could and select an order from your account.

We cannot accept returns for special order items.

Please call us on 01268 723 008.

Have a question that has not been answered?

We’re open! Call or email us to speak to one of our trained advisors!

Email us

01268 723 008

Ready to make a return?

Free returns on orders within 28 days no matter the reason