Returns

At IronmongeryDirect we want you to be happy with your order. Our free returns guarantee means just that - if for any reason you are unhappy with the items you have purchased, or you simply don’t need them anymore, just return them to us in their original condition and packaging within 30 days and we’ll either replace them or issue a full refund.

For more information, view our full Returns Terms & Conditions

Do you need to return something?

*Access to a printer is required to print the returns labels

Return your parcel 7 days a week to over 6,500 parcel points nationwide
Restrictions: Maximum of 60cm in length and/or maximum 10kg in weight
Return your parcel to your local Post Office
Find your nearest post office Restrictions: Maximum of 50cm in length and/or maximum 5kg in weight
Large heavy item? Is your item heavier than 10kg or greater than 60cm in length? Please contact us and we can arrange collection for you.
Email Us

0808 168 28 28

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Choose from the following options:

For goods 60cm or less in length or 10kg or less in weight.

Please include the freepost returns label on the bottom of your delivery note with your parcel so we can process your return. We can’t issue refunds without these details, so please make sure the returns form is filled out and placed in your parcel before you drop it off at your chosen Collect Plus parcel point.

For goods 50cm or less in length or 5kg or less in weight.

Please include the freepost returns label on the bottom of your delivery note with your parcel so we can process your return. We can’t issue refunds without these details, so please make sure the returns form is filled out and placed in your parcel before you drop it off at the Post Office.

We will collect the item from you completely free of charge. Just phone us on 0808 168 28 28 and we’ll arrange a collection from either your delivery address or on-site. Collections will be made on a day that suits you, between Monday-Friday 8am-6pm.

Choose from the following options:

Simply call us and we'll send out your new item on our next day delivery service. All you need to do is return your unwanted items using the pre paid returns label within 30 days.

You will need to place a new order and return your unwanted item for a refund in the normal way.

Please call us on 0808 168 28 28 to discuss further.

Refunds will take between 7 to 10 days from the date the goods have been sent back.

Refunds will be credited to the same source of payment the goods were initially paid for.

Don’t worry, you can print a new one. Just add your order number and email address in the box above to generate a label. Alternatively if you could and select an order from your account.

We cannot accept returns for special order items.

We cannot accept returns for products delivered direct from the manufacturer.