- The rail poles were bent and it was not possible to straighten them.
I should have inspected it more closely on receipt but didn't so when it was due to be fitted it was too late.
Apart from this the quality was acceptable.
Thank you for taking the time to speak to me today. I am very sorry about the condition the items have arrived in, this is not what we would usually expect. I have raised this with our warehouse to get the stock checked so we can get a replacement issued to you. Glad we could get this sorted today for you