Free Returns

At IronmongeryDirect we want you to be happy with your order. Our free returns guarantee means just that - if for any reason you are unhappy with the items you have purchased, or you simply don’t need them anymore, just return them to us in their original condition and packaging within 30 days and we’ll either replace them or issue a full refund.

Do you need to return item(s)?

Or Login to select from your orders

*Access to a printer is required to print the returns labels

Return your parcel 7 days a week to over 6,500 parcel points nationwide

Restrictions: Maximum of 60cm in length and/or maximum 10kg in weight

Generate a label and return your parcel to your local Post Office

Find your nearest Post Office

Go to Branch Finder

Restrictions: Maximum of 50cm in length and/or maximum 5kg in weight

If the items you want to return are more than 10kg in weight or greater than 60cm in length then please contact us and we can arrange collection for you.

0808 168 28 28

Email Us

Office hours: 7am - 8pm, 7 days a week

Frequently Asked Questions

How do I return my items?
- Choose from the following options
- Returning products with CollectPlus
  
  For goods 60cm or less in length or 10kg or less in weight
  
  Please include the freepost returns label on the bottom of your delivery note with your parcel so we can process your return. We can’t issue refunds without these details, so please make sure the returns form is filled out and placed in your parcel before you drop it off at your chosen Collect Plus parcel point.
- Returning products with Royal Mail
  
  For goods 50cm or less in length or 5kg or less in weight
  
  Please include the freepost returns label on the bottom of your delivery note with your parcel so we can process your return. We can’t issue refunds without these details, so please make sure the returns form is filled out and placed in your parcel before you drop it off at the Post Office.
- My Items are over 10kg in weight or longer than 60cm
  
  We will collect the item from you completely free of charge. Just phone us on 0808 168 28 28 and we’ll arrange a collection from either your delivery address or on-site. Collections will be made on a day that suits you, between Monday-Friday 8am-6pm.
Can I exchange my returned item/s?
- Choose from the following options
- I want to exchange for items of the same value
  
  Simply call us and we'll send out your new item on our next day delivery service. All you need to do is return your unwanted items using the pre paid returns label within 30 days.
- I want to exchange for items that are not the same value
  
  You will need to place a new order and return your unwanted item for a refund in the normal way.
I need to return items I ordered more than 30 days ago, what can I do?

Please call us on 0808 168 28 28 to discuss further.
When and where do I get my refund?
- Refunds will take between 7 to 10 days from the date the goods have been sent back.
- Refunds will be credited to the same source of payment the goods were initially paid for.
I don't have a returns label. How can I get one?
- Don’t worry, you can print a new one. Just add your order number and email address in the box above to generate a label. Alternatively if you could log in and select an order from your account.
Are there any products that cannot be returned?
- We cannot accept returns for special order items.
- We cannot accept returns for products delivered direct from the manufacturer.

Subtotal (Exc. VAT)
Next Day Delivery	£5.95
VAT @ 20%
Total

Do you need to return item(s)?

Frequently Asked Questions

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