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        Free Returns

        Our Free Returns Guarantee means just that - if for any reasons you are unhappy with the items you have purchased, return them to us within 30 days and we'll either replace them or issue a full refund.

        Return your parcel to over 5,500 stores nationwide with CollectPlus!

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        If the items you want to return are direct delivery items or long length items please contact us and we can arrange collection with a courier for you.

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        Returns and Refunds

        At IronmongeryDirect we want you to be happy with your order. Our free returns guarantee means just that - if for any reason you are unhappy with the items you have purchased, or you simply don’t need them anymore, just return them to us in their original condition and packaging within 30 days and we’ll either replace them or issue a full refund.

        How do I return my items?

        Returning something is easy! All we ask is for the freepost returns label on the bottom of your delivery note to be included with your parcel so we can process your return. We can’t issue refunds without these details, so make sure the returns form is filled out and placed in your parcel.

        Heavy or Large Items

        If your parcel weights over 5kg or measures over 50cm in length then we will collect the item from you completely free of charge. Just phone us and we’ll arrange a collection from either your delivery address or on-site. Collections will be made on a day that suits you, between Monday-Friday 8am-6pm.

        How to exchange items

        If you need to order replacement items and they are of the same value, just call us and we’ll send out your new item on our next day delivery service. All you need to do is return your unwanted items using the pre paid returns label within 21 days. If the items are not the same price then you will need to place a new order and return your unwanted item for a refund in the normal way.

        Lost your returns label?

        Don’t worry, you can print a new one off. Just add your order number in the box above.


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