Free Returns

Frequently Asked Questions

• How do I return my items?
  • Choose from the following options
  • Returning products with CollectPlus

    For goods 60cm or less in length or 10kg or less in weight

    Please include the freepost returns label on the bottom of your delivery note with your parcel so we can process your return. We can’t issue refunds without these details, so please make sure the returns form is filled out and placed in your parcel before you drop it off at your chosen Collect Plus parcel point.

  • Returning products with Royal Mail

    For goods 50cm or less in length or 5kg or less in weight

    Please include the freepost returns label on the bottom of your delivery note with your parcel so we can process your return. We can’t issue refunds without these details, so please make sure the returns form is filled out and placed in your parcel before you drop it off at the Post Office.

  • My Items are over 10kg in weight or longer than 60cm

    We will collect the item from you completely free of charge. Just phone us on 0808 168 28 28 and we’ll arrange a collection from either your delivery address or on-site. Collections will be made on a day that suits you, between Monday-Friday 8am-6pm.

• Can I exchange my returned item/s?
  • Choose from the following options
  • I want to exchange for items of the same value

    Simply call us and we'll send out your new item on our next day delivery service. All you need to do is return your unwanted items using the pre paid returns label within 30 days.

  • I want to exchange for items that are not the same value

    You will need to place a new order and return your unwanted item for a refund in the normal way.

• I need to return items I ordered more than 30 days ago, what can I do?

  Please call us on 0808 168 28 28 to discuss further.

• When and where do I get my refund?
  • Refunds will take between 7 to 10 days from the date the goods have been sent back.
  • Refunds will be credited to the same source of payment the goods were initially paid for.
• I don't have a returns label. How can I get one?
  • Don’t worry, you can print a new one. Just add your order number and email address in the box above to generate a label. Alternatively if you could log in and select an order from your account.
• Are there any products that cannot be returned?
  • We cannot accept returns for special order items.
  • We cannot accept returns for products delivered direct from the manufacturer.