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        Delivery Information

        ORDER BY 8PM

        MON - FRI FOR NEXT DAY DELIVERY

        AND NOW UP TO 3PM SAT - SUN

        ORDER VALUE
        UNDER £45 (exVAT)
        ORDER VALUE
        OVER £45 (exVAT)
        QUICK NEXT WORKING DAY DELIVERY
        Between 8am - 6pm
        £5.95 FREE
        QUICKER BEFORE
        12PM
        £8.45 £2.50
        QUICKEST BEFORE
        10.30AM
        £13.45 £7.50
        WEEKEND SATURDAY & SUNDAY
        When your order by 3pm
        £15.95 £10.00

        A two-day service will apply to orders placed after 6pm in Scotland which contain a product over 1 metre in length. Next day delivery is not available for Republic of Ireland, Scottish Highlands and some remote areas where an additional charge may apply. Please call for further details.

        All deliveries will be made between the times of 8am to 6pm apart from Sunday deliveries which are 9am to 6pm.

        CHRISTMAS DELIVERY TIMES

        ORDER DATE CALL CENTRE
        ORDERING HOURS
        DELIVERY DATE
        Thursday 22nd December 7am - 8pm Friday 23rd December
        Saturday Delivery availiable
        Friday 23rd December 7am - 8pm Wednesday 28th December
        Saturday Delivery availiable
        Saturday 24th December 7am - 5pm Wednesday 28th December
        Sunday 25th December Closed Wednesday 28th December
        Monday 26th December Closed Wednesday 28th December
        Tuesday 27th December 7am - 3pm Wednesday 28th December
        3pm - 8pm Thursday 29th December
        Wednesday 28th December 7am - 8pm Thursday 29th December
        Thursday 29th December 7am - 8pm Friday 30th December
        Friday 30th December 7am - 8pm Tuesday 3rd January
        Saturday Delivery availiable
        Saturday 31st December 7am - 5pm Tuesday 3rd January
        Sunday 1st January Closed Tuesday 3rd January
        Monday 2nd January 7am - 3pm Tuesday 3rd January
        3pm - 8pm Wednesday 4th January

        Need Some Help?

        Alternative delivery address

        Choose to have your order delivered to an alternative address (not the billing address). Simply fill in the delivery address box with these details when placing your order. We will then email the invoice to you and send an un-priced despatch note with the order.

        Delivery Status

        You can view the status of an order simply by logging into your account or calling 0808 168 22 88.

        Problems with your delivery

        If the goods you have ordered are damaged, faulty or incorrect, let us know within 30 days of receiving your order and we will arrange to have the products sent out again free of charge, or we'll give a full refund!

        If you do not receive everything you ordered, this may be because the item was out of stock. If this is the case, it will be forwarded to you as soon as we receive it. If we have made a rare mistake and forgotten to include something, please call us as soon as you receive your order and we will get it sent to you without delay, free of charge.

        Incorrect Address

        If the address is incorrect or outdated, the package is usually returned to us by the carrier. Please double check your delivery address carefully when placing an order.

        Other Address Problems

        Unfortunately we are unable to deliver to Post Office Boxes as our carriers require signatures before releasing the package. If the order is being despatched to a prison, there may be delivery restrictions associated with the items or carriers. These restrictions are determined by each institution and may vary.

        Failed Delivery Attempts

        If our carriers are unsuccessful on the first attempt they will leave a card and contact number for you to collect your goods or in some cases re-arrange delivery. If the parcel is not collected or delivered after 5 days the package will be returned to us.


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