From Birmingham Trade
- The product concept is great and this is a good size for an awkward small kitchen, but the closing mechanism isn't very good and you have to slam it with force to get the self close to kick in. I tried 2 of these and the second one was even worse than the first delivered.
Good idea, poor parts means it doesn't perform as well as it should.
I have tried to contact you regarding the issue you have had with the waste bin.
We have been in contact with the supplier who have noticed an issue with the soft close mechanism and the runners.
I can confirm this isn't the usual quality of this product.
The suppliers have advised they will have new stock with the next couple of weeks once we receive the new stock we are happy to get a full replacement sent out to you to ensure the runners and soft close mechanism will run smoothly.