From Wallingford DIY
- The quality of this window catch is poor. The first one I received the spindle was bent, so not able to use. A replacement was sent very quickly but I have had to use my original side catch otherwise it would not align at right angles. A credit note email was issued for the original and then I received an invoice by post for the replacement. I have asked by email that the credit note and invoice be equalized and this seems to have been done. Delivery was excellent.
we have now checked our stock and there seems to have been a small number that were damaged in location and not of a standard we would expect our customers to receive.
We have now removed these from stock. Thank you again for your feedback as this allows us to rectify these situations on the rare occasions that they occur.