From Newport South Wales DIY
- Overall it looks the part, although not as robust as the one it replaced on my gate.
Although I stipulated the gate thickness and was assured that it would fit it came with a short bar, on phoning a new longer bar was sent out without any problems, but it should have come with it in the first place.
It has a fairly flimsy arrangement with the handle, on taping gently to secure onto the bar the handle fell apart. I had to deepen the circlip groove and fit a new circlip.
Yes I could have returned it, but a new one would have been the same.
It is all working now if what a bit rusty. My fault for trying to save a few pounds, should have gone with my original supplier.
I am sorry you had a problem with this product. The spindle of this latch is designed for standard gates up to 45mm thick, I have added the maximum gate thickness to the product specification to avoid future confusion.
I have also spoken to the supplier to ensure the circlip is up to our usual quality standards.
From Devizes DIY
- This was exactly as advertised, heavy duty and easy to fit. Delivered quickly with no fuss. Had the new latch working within quarter of an hour. Operates simply without any snagging. Great looks, suits my old cottage garden very well. Excellent and brilliant value for money.