Our Free Returns Guarantee means just that - if for any reasons you are unhappy with the items you have purchased, return them to us within 30 days and we'll either replace them or issue a full refund.
Return your parcel to over 5,800 stores nationwide with CollectPlus!Find Out More
If the items you want to return are 5kg or more in weight or 50cm or more in length then please contact us and we can arrange collection for you.
At IronmongeryDirect we want you to be happy with your order. Our free returns guarantee means just that - if for any reason you are unhappy with the items you have purchased, or you simply don’t need them anymore, just return them to us in their original condition and packaging within 30 days and we’ll either replace them or issue a full refund.
Returning something is easy! All we ask is for the freepost returns label on the bottom of your delivery note to be included with your parcel so we can process your return. We can’t issue refunds without these details, so make sure the returns form is filled out and placed in your parcel.
Heavy or Large Items
If your parcel weights over 5kg or measures over 50cm in length then we will collect the item from you completely free of charge. Just phone us and we’ll arrange a collection from either your delivery address or on-site. Collections will be made on a day that suits you, between Monday-Friday 8am-6pm.
If you need to order replacement items and they are of the same value, just call us and we’ll send out your new item on our next day delivery service. All you need to do is return your unwanted items using the pre paid returns label within 21 days. If the items are not the same price then you will need to place a new order and return your unwanted item for a refund in the normal way.
Don’t worry, you can print a new one off. Just add your order number in the box above.